Associate Patient Care Coordinator (Float) - Worcester, MA
Optum
Worcester, MA
17 days ago
$16.00 - $28.85
Job Description
Join Optum as an Associate Patient Care Coordinator (Float) to enhance patient care and support operational excellence. You'll work collaboratively with healthcare teams to manage patient information, insurance verification, and appointment scheduling while enjoying a culture of inclusion and career growth.
Key Responsibilities
Verify and authorize patient insurance coverage and eligibility
Maintain patient records and make daily cash deposits
Address patient-care related telephone calls and provide information
Resolve patient questions regarding clinic schedules and billing concerns
Document information in computer systems and prepare patient charts
Schedule and coordinate patient visits and medical procedures
Notify providers and patients of changes in scheduling
Maintain recall lists and communicate with patients as appropriate
Comply with health and safety requirements
Attend meetings, conferences, and seminars as required
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service and/or healthcare experience
Access to reliable transportation and valid US driver’s license
Preferred Qualifications
Additional specialized medical office training
Superior customer service skills, including the ability to multi-task and resolve patient concerns in a timely manner
Ability to think critically and exercise sound judgment
Excellent communication, interpersonal, and organizational skills
Familiarity with various software applications such as Microsoft Word, Outlook, Excel, etc.
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Saving AccountDental, Vision, Life & AD&D Insurance, Short-term and Long-term Disability coverage401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)