Join Teleperformance USA as a Customer Service Banking Specialist and become a vital part of our team! You will engage with customers, resolving their inquiries and making their experience seamless. With opportunities for growth and a collaborative environment, your potential is limitless!
Key Responsibilities
Connect with customers via phone/email/chat/social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments
Track all call-related information for auditing and reporting purposes
Provide feedback on call issues
Upsell if required
Required Qualifications
High School Diploma or equivalent
18 years of age or older
Proven call center experience
Typing 25 WPM
Proficient in PC operation and navigation
Entry-level network troubleshooting
Able to work independently
Excellent communication skills, both oral and written
Ability to work in a constantly changing and fast-paced environment
Ability to stay composed and objective
Strong listening skills
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs