Patient Services Representative Associate - Saint Paul, MN
Optum
Saint Paul, MN
18 days ago
Up to $85/hour
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Job Description
Join Optum as a Patient Services Representative Associate, where you'll be the first point of contact for patients, assisting them in navigating their care journey. Your role is vital in improving health outcomes, providing logistical support, and a compassionate presence during stressful times.
Key Responsibilities
Check in and interview patients for paperwork completion
Obtain and explain cost information to patients
Address and resolve claim issues or registration errors
Provide customer service for inbound and outbound calls
Mentor other staff and provide technical direction
Support dynamic needs of the healthcare environment
Required Qualifications
6+ months of customer service experience
Intermediate level of proficiency with Microsoft Office
Ability to work standard daytime hours
Ability to work every other weekend
Must be 18 years of age or older
Preferred Qualifications
General office experience
Epic experience
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution