Patient Access Representative Lead - Minneapolis, MN
Optum
Burnsville, MN
23 days ago
$20.00 - $35.72
Job Description
As a Patient Access Representative Lead at Optum, you will enhance health outcomes by supporting patients through the registration process, ensuring a seamless experience and effective communication. Join a diverse team dedicated to improving health equity and making a positive impact in the community.
Key Responsibilities
Greets and welcomes patients in person
Collects demographic and insurance information
Checks in and interviews patients to complete the registration process
Obtains signatures from patients as needed
Directs patients to their appointment or procedure
Documents any issues and resolutions in electronic medical record
Verifies insurance eligibility and benefits information
Handles complex questions as needed
Provides customer service for inbound and outbound telephone calls
Coordinates workflow among employees and collaborates with leaders
Required Qualifications
2+ years of revenue cycle experience in a healthcare/hospital setting
2+ years of customer service experience in a relevant setting
Intermediate level of proficiency with Microsoft Office products
Ability to work 40 hours/week, starting between 8:00 - 11:00am Monday - Friday
Must be 18 years of age or older
Preferred Qualifications
Experience with electronic medical records
Epic experience
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contributionSign-on bonus for external applicants