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Job Description
Join Teleperformance USA as a Pre-License Training On-Site Representative, where you will engage with customers to provide exceptional service and solve their inquiries. This role offers a dynamic work environment with ample opportunities for growth, supported by comprehensive benefits and a culture of inclusion.
Key Responsibilities
Find innovative ways to respond to customer inquiries
Handle and respond to all customer inquiries with care
Provide excellent customer service through active listening
Work with confidential customer information sensitively
Aim to resolve issues on the first call
Required Qualifications
6 months customer service experience minimum
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Comfort with desktop computer system
Proven oral & written communication skills
Preferred Qualifications
6 months Call Center experience
Logical problem-solving skills
Availability to work various shifts
Ability to use Windows operating systems
Organization and work prioritization skills
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k, and more)Paid Time OffEmployee wellness and engagement programs