IT Support Engineer W/ Google Workspace, JIRA, Okta, Cisco Webex
TEKsystems
Golden, CO
1 month ago
$38.00 - $55.00/hr
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Job Description
Join TEKsystems as an IT Support Engineer to provide expert support in a fully remote role. Leverage your experience with Google Workspace, JIRA, and Okta to ensure efficient IT operations and enhance user satisfaction.
Key Responsibilities
Provide Tier 1/2 support for hardware and software issues
Prioritize incident response and service requests
Coach team members through remote support
Coordinate maintenance of support knowledge
Collaborate with IT team on troubleshooting and escalations
Proactively solve problems before they affect users
Required Qualifications
Experience Supporting Google Workspace
Working and troubleshooting Okta
Atlassian Suite such as JIRA and Confluence
Experience with Cisco WebEx
Minimum 3 years of helpdesk related experience
Associate’s or Bachelor’s degree in Information Systems, Communication, Education, or related field
Preferred Qualifications
Experience working in a clinical setting and/or with Healthcare Information Technology
Experience administering systems: Atlassian, Jira Service Management, Confluence, Google Workspace, Okta, Workspace One, Kandji