Join USAA as the Director of Bank Claims Investigations & Recovery, where you will lead teams in protecting our members’ financial interests by investigating complex claims. You’ll work in a collaborative, regulated environment and be pivotal in enhancing service delivery while ensuring compliance with federal laws.
Key Responsibilities
Oversight of bank disputes and resolutions
Ensure efficient use of resources and compliance with regulatory requirements
Lead functional projects and initiatives
Manage budgets and forecasts based on operational plans
Direct resources to achieve service and relationship goals
Ensure compliance and mitigate internal issues
Interact with audit and regulatory examination teams
Build and manage a high-performing team
Manage risks associated with business activities
Required Qualifications
Bachelor’s degree or 4 years of related experience
8 years of related experience in bank operations
4 years of operational risk experience in a highly regulatory environment
3 years direct team lead or management experience
3 years of experience working with Federal Regulations related to Fraud and Disputes
Strong leadership, motivational, and interpersonal skills
Advanced experience handling customer complaints and disputes
Preferred Qualifications
Experience leading Regulation E fraud and non-fraud investigation teams
Subject matter expert in NACHA, Zelle, and Visa network rules
Experience optimizing controls within fraud and non-fraud claims environment
Proven ability to present recommendations to senior leadership
Ability to apply critical thinking to analyze and improve claims operations
U.S. military experience through military service or a military spouse/domestic partner
Benefits & Perks
Comprehensive medical, dental and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off with paid holidays and volunteer hoursVarious wellness programsCareer path planning and continuing education