Patient Services Representative Associate - Saint Paul, MN
Optum
Delano, MN
3 days ago
$16.00 - $28.85
Job Description
Join Optum as a Patient Services Representative Associate and play a vital role in improving health outcomes in your community. Be the first point of contact for patients, providing essential support with a compassionate touch. This position offers opportunities for career development while making a meaningful impact.
Key Responsibilities
Greet and welcome patients in person
Collect and verify demographic, insurance, and benefits information
Check in and interview patients to complete required paperwork
Obtain and explain cost information and collect co-pays
Address and resolve claim issues or registration errors
Provide customer service for inbound and outbound calls
Assist in scheduling add-on appointments
Mentor other staff and gather medical record information as needed
Support the dynamic needs of the healthcare environment
Required Qualifications
6+ months of customer service experience
Intermediate proficiency in Microsoft Office
Ability to work standard daytime hours for training
Ability to work an average of 32 hours per week in 8-hour shifts
Ability to work every other weekend
Must be 18 years of age or older
Preferred Qualifications
Revenue Cycle experience
General office experience
Epic experience
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution