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Job Description
As an Associate Director in Customer Service Excellence at BCG, you will leverage your extensive experience to transform client operations and drive significant improvements in customer service. You will act as a trusted advisor, guiding teams and contributing to BCG’s thought leadership while developing a strong professional network.
Key Responsibilities
Transform customer service operations for clients
Manage and advise teams on projects
Contribute to BCG's intellectual capital
Develop external profile and network within industry
Drive client value through insights and recommendations
Required Qualifications
10-15+ years of experience in customer service leadership roles
Track record of driving complex transformations through technology and process innovation
Recognized as a trusted advisor to senior executives
Expertise in improving operations, people, and technology challenges in customer service
Strong knowledge of technology solutions in customer service
Preferred Qualifications
Consulting experience
Professional network within the industry
Strong academics from top-tier institutions
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration preferred
Benefits & Perks
Zero dollar health insurance premiums for employees and their familiesLow copays for medical visits and prescriptionsDental and vision coverageReimbursement for gym membershipsGenerous paid time offPaid Parental Leave and family benefits