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Job Description
As a Customer Service Associate at Teleperformance USA, you will be the key point of contact for customer inquiries, providing innovative solutions and excellent service in a collaborative environment. This role offers opportunities for growth and a chance to make a meaningful impact on customer experiences.
Key Responsibilities
Handle and carefully respond to all customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive
Appropriately communicate with customers
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Upsell if required
Required Qualifications
Ability to work remotely in a virtual team environment
Over 18 years of age
High School Graduate or GED
Ability to type 25 wpm
Comfort with desktop computer system
Proven oral & written communication skills
Logical problem-solving skills
Ability to navigate Windows operating systems
Organization and work prioritization skills
Preferred Qualifications
6 months Customer service experience preferred
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs