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Job Description
Join Teleperformance USA as a Customer Support Specialist and become a key contributor in delivering exceptional service. You'll engage with diverse customers, resolve inquiries, and grow within a supportive team environment. Enjoy comprehensive benefits and opportunities for career advancement.
Key Responsibilities
Connect with customers via phone/email/chat/social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments
Track all call-related information for auditing and reporting purposes
Provide feedback on call issues
Upsell if required
Required Qualifications
6 months Customer service experience preferred
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Comfort with desktop computer system
Proven oral & written communication skills
Possess home state Life & Health Insurance License
Logical problem-solving skills
Ability to navigate Windows operating systems
Organization and work prioritization skills
Preferred Qualifications
Ability to work remotely in a virtual team environment
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs