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Team Leader, Customer Experience & Outreach

Crate & Barrel

Kittery, ME
9 hours ago

Job Description

Join Crate & Barrel as a Team Leader, Customer Experience & Outreach, where your leadership will inspire a dynamic sales team and enhance customer engagement. Drive sales, mentor associates, and ensure top-notch customer service in a vibrant retail environment. Your passion for design and home furnishings will shine as you contribute to a purpose-filled living experience.

Key Responsibilities

  • Lead designated functional team and manage associate workload
  • Coach associates on exceptional performance
  • Train and develop associates on product knowledge and customer service
  • Communicate with the Assistant Store Leader regarding business results
  • Ensure customers receive gracious and efficient service

Required Qualifications

  • Strong communication and interpersonal skills
  • High school diploma/GED or equivalent

Preferred Qualifications

  • 1+ years customer service or retail experience
  • Open availability to work flexible hours on weekdays, evenings and weekends

Benefits & Perks