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Job Description
Join DriveTime as a Loan Advisor, where you'll play a key role in helping customers manage their auto loans while maintaining strong relationships. This full-time position emphasizes negotiation skills and provides ample opportunities for professional growth in a supportive, high-energy environment.
Key Responsibilities
Collect past due payments and negotiate payment plans
Make inbound and outbound contact with customers regarding past-due balances
Educate and build relationships with customers to influence them to make payments
Navigate multiple systems to review account information and process payments
Monitor and ensure regular follow-up on loan repayment agreements
Assist customers with debt repayment plans and modifications
Required Qualifications
High School Diploma or GED
2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations
Ability to pass a drug test and background check
Preferred Qualifications
Contact center experience in the financial services industry
Benefits & Perks
Medical, dental, and vision insurance401(K) planCompany paid life insuranceShort and long-term disability coverageTuition reimbursementWellness programPaid time off including wellness days and holidaysIn-house gymGame roomCompany outings and social events