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Job Description
Join DriveTime as a Loan Advisor, where you'll help customers manage their auto loans by collecting payments and negotiating repayment plans. Enjoy a supportive environment with opportunities for professional growth and excellent benefits.
Key Responsibilities
Collect past due payments and negotiate payment plans while maintaining positive relationships with customers
Make inbound and outbound contact with customers regarding past-due balances
Educate and negotiate with customers to influence them to make needed payments
Navigate multiple systems to review account information and process payments
Assist customers with debt repayment plans, including modifications and deferments
Monitor and ensure regular follow-up on loan repayment agreements
Required Qualifications
High School Diploma or GED
2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations
Ability to pass a drug test and background check
Preferred Qualifications
Contact center experience in the financial services industry
Benefits & Perks
Medical, dental, and vision insurance401(K)Company paid life insurance policyShort and long-term disability coverageTuition reimbursementWellness programPaid time off including wellness days and holidaysIn-house gymSocial events