Join Optum as a Patient Access Representative Intermediate and make a meaningful impact on health outcomes by assisting patients with registration and care coordination. This role offers a dynamic environment with opportunities for career development and a focus on health equity.
Key Responsibilities
Greets and welcomes patients in person
Collects demographic and insurance information
Checks in and interviews patients to complete appropriate paperwork
Directs patients to their appointment or procedure
May assist in scheduling add-on appointments
Documents any issues and resolutions in electronic medical record
Resolves claim issues or registration errors on patient accounts
Verifies insurance eligibility and benefits information
Obtains cost information and explains to patients if necessary
Collects co-pay or deductibles and responds to questions regarding financial assistance programs
Screens and approves patients for financial assistance programs
Provides technical or functional direction for employees
Assists patients with information forms and submits to appropriate departments
Obtains signatures from patients as needed
May gather medical record information from all departments for collection
Provides customer service for inbound and outbound telephone calls
May mentor other staff as needed
Other duties as assigned
Required Qualifications
2+ years of customer service experience
6+ months of revenue cycle experience in a healthcare/hospital setting
Intermediate level of proficiency with Microsoft Office products
Ability to work from 4:45am - 1:00pm, Monday - Friday
Ability to work full time, standard daytime hours for 3 weeks to complete training upon starting
Must be 18 years of age or older
Preferred Qualifications
Revenue Cycle experience
General office experience
Flexibility to occasionally work other shifts as business requires
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution