Fraud Prevention and Detection Specialist Intermediate-Credit Card
USAA
Phoenix, AZ
4 days ago
$43,680 - $53,450
Job Description
Join USAA as a Fraud Prevention and Detection Specialist, where you will use your analytical skills to prevent fraudulent activities across a range of financial products. Enjoy a fulfilling career while contributing to the financial security of military families.
Key Responsibilities
Apply analytical skills to detect and prevent fraud in transactions
Review and respond to suspected fraudulent service requests
Initiate contact with members to mitigate risks
Report confirmed fraud and associated trends
Identify improvement opportunities in fraud prevention
Required Qualifications
High School Diploma or General Equivalency Diploma
1 year of fraud prevention/detection experience in a financial services environment
Experience working with Fraud Case Management Tools/Systems
Working knowledge of bank operations and regulations related to fraud
Preferred Qualifications
2 years’ experience in Credit Card fraud investigations
2 years’ experience with Reg CC and Reg E
2 years customer service experience in a Financial Institution
Experience with ID Theft, First Party Fraud, and Account Takeover
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off with paid holidays and volunteer hoursWellness programs and continuing education