Join Disney Vacation Club as a Sales Support & Services Manager and lead a dynamic team dedicated to enhancing guest experiences and operational efficiency. You will oversee multiple Sales Centers and manage DVC's presence onboard Disney Cruise Line, ensuring the team excels in service and collaboration.
Key Responsibilities
Lead various areas of operation including multiple Sales Centers and Disney Cruise Line
Provide guidance and mentorship to the Operations team
Effectively communicate team expectations and supervise team performance
Enhance guest experience and optimize resource utilization
Implement strategic programs and manage change among Cast members
Collaborate with leaders from Non-Operations departments
Manage DVC's presence onboard Disney Cruise Line
Oversee virtual event productions and optimize technology use
Align sales strategies and guest experience enhancements with Walt Disney World Resort
Ensure necessary infrastructure for sales operations
Collaborate with production teams to create effective sales collateral
Direct a transportation team ensuring operational efficiency
Required Qualifications
3+ years of experience leading and/or supporting sales team operations
Understanding of the sales process, including customer engagement and conversion strategy
Understanding of labor and auditing functionality
Ability to identify, nurture, and invest in talent within your team
Capability to lead and supervise Cast performance and drive operational improvements
Commitment to diversity and encouraging an inclusive work environment
Ability to collaborate with partners and provide solutions
Proficiency in prioritizing and managing projects and deadlines
Proficiency in facilitating presentations in front of groups
Advanced proficiency in using computer programs, including Microsoft Teams and Microsoft Office
Available to travel and work onboard Disney Cruise Line
Ability to be flexible with work schedule
Preferred Qualifications
2+ years of experience as Guest Experience Manager
Knowledge of Walt Disney World policies and procedures
Workforce Management Experience
Experience with continuous improvement processes
Experience in effectively managing vendor relationships
Proficiency in using software such as Smartsheet, Avaya/Telecom, and CRM programs
Experience with IT systems to design virtual presentation sessions
Benefits & Perks
Health and savings benefitsEducational opportunitiesSpecial extras provided by Disney