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Pharmacy Care Technician - San Antonio, TX

Optum

San Antonio, TX
2 days ago
$17.74 - $31.63

Job Description

Join Optum as a Pharmacy Care Technician, where you'll enhance health outcomes by connecting members with care and pharmacy benefits. Your role will involve making outbound calls to improve medication adherence while providing top-notch customer service. You'll also contribute to pharmacy quality initiatives and mentor new team members.

Key Responsibilities

  • Conduct outbound calls to members regarding medication adherence
  • Answer inbound calls and assist members with inquiries
  • Document calls with accurate information
  • Perform review of claims documentation for accuracy
  • Support internal staff with Medicare drug issues
  • Mentor new employees as needed
  • Participate in pharmacy quality improvement initiatives
  • Maintain eligibility information confidentially
  • Meet application deadlines
  • Exhibit excellent phone and communication skills
  • Request additional information for applications
  • Adhere to assigned schedule and quality metrics

Required Qualifications

  • High School Diploma/GED
  • Certified Pharmacy Technician (CPhT) in Texas
  • National Pharmacy Technician Certification
  • 1+ years of experience in a pharmacy setting
  • 6+ months of experience in a call center setting
  • Intermediate knowledge of HIPAA Privacy and Security Rules
  • Intermediate writing skills
  • Intermediate proficiency with Microsoft Office
  • Beginner knowledge of Medicare Part D

Preferred Qualifications

  • PBM experience
  • Beginner knowledge of NCPDP and prescription drug claims
  • Working knowledge of Medicare Part B and Part D coverage
  • Bilingual

Benefits & Perks

$1,000 sign-on bonus for external applicantsComprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution