As an Associate Director in Customer Service Excellence at BCG, you will lead the transformation of client customer service operations, leveraging your expertise to drive innovation and deliver high-impact solutions. You will work closely with senior clients, manage teams, and contribute to the development of BCG's thought leadership in the industry.
Key Responsibilities
Transform customer service operations for clients
Manage and advise teams on projects
Contribute to BCG's intellectual capital
Develop external profile and build industry network
Act as a trusted advisor to senior clients
Required Qualifications
10-15+ years of experience in customer service leadership roles
Direct responsibility for customer service operations
Track record of driving complex transformations through technology and process innovation
Deep functional expertise and IP development
Expertise in using technology to innovate in customer service
Preferred Qualifications
Consulting experience
Professional network within the industry
Strong academics from top-tier institutions
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration
Benefits & Perks
Zero dollar health insurance premiums for employees and familyLow copays for medical visits and prescriptionsDental coverage with orthodontia benefitsVision insuranceGym membership reimbursementFully vested retirement contributionsGenerous paid time offPaid Parental Leave and family benefits