Join Zendesk as a Senior Staff Ruby Software Engineer and lead the design and development of scalable IT service management software. This role offers the chance to innovate and maintain high engineering standards while mentoring team members and collaborating across disciplines.
Key Responsibilities
Lead the system design, development, testing, and deployment of software solutions
Work across teams to architect reliable and scalable solutions
Make high-impact technical decisions and communicate rationale
Ensure code quality and maintainability
Develop and integrate event-driven architectures
Collaborate with Product Managers and Designers on technical strategy
Mentor and train team members
Participate in on-call rotations and lead agile development ceremonies
Required Qualifications
10+ years of experience in backend or full-stack software engineering
8+ years of experience with Ruby on Rails and relational databases
Strong backend expertise in Ruby on Rails
Strong expertise in JavaScript and TypeScript
Experience with testing libraries such as Cypress, Jest, and React Testing Library
Deep experience working with GraphQL and REST APIs
Proven ability to architect, design, and deliver large-scale software solutions
Strong experience with version control tools and CI/CD pipelines
Experience leading and mentoring teams of engineers
Excellent problem-solving and collaboration skills
Strong verbal and written communication skills in English
Preferred Qualifications
Experience with ITSM systems or ITIL-aligned change management practices
Experience designing GraphQL and REST APIs from the ground up
Contributions to enterprise change control or automation tooling
Previous experience with Zendesk’s platform and ecosystem
Benefits & Perks
Flexible hybrid work environmentOpportunities for leadership development and mentorshipHealth insurance401k