Patient Services Representative Associate - Saint Paul, MN
Optum
Bloomington, MN
17 days ago
$85/hour
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This job listing is no longer available for applications. The position may have been filled or the posting period has ended.
Job Description
Join Optum as a Patient Services Representative Associate where you will enhance health outcomes by providing critical support to patients. Your compassionate approach and customer service will help individuals navigate their healthcare needs, making a real difference in their lives.
Key Responsibilities
Check in and interview patients for paperwork completion
Explain cost information and collect co-pays
Address and resolve claim issues
Provide customer service for inbound and outbound calls
Mentor other staff and gather medical record information
Support dynamic needs of the healthcare environment
Required Qualifications
6+ months of customer service experience
Intermediate proficiency with Microsoft Office
Ability to work standard daytime hours
Ability to work 32 hours/week in 8-hour shifts
Must be 18 years of age or older
Preferred Qualifications
General office experience
Epic experience
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution