Join Cloudflare as an Escalation Engineer to tackle complex technical issues and enhance customer experience. Collaborate with various teams to drive solutions and improve product performance.
Key Responsibilities
Provide coverage for technical troubleshooting of escalated issues
Triage customer escalation issues to find efficient resolutions
Work cross-functionally with various teams across the company
Required Qualifications
Minimum 2 years of customer-facing technical experience
Excellent verbal and written communication skills
Ability to manage multiple priorities, commitments, and projects