*EXAMPLES OF WORK PERFORMED: * * Serve as an escalation point for customer service chats via Podium * Handle more complex customer service issues * Provide timely and accurate information to customers requests and concerns * Assist customers, sales, and delivery drivers with purchases * Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels * Partner with sales associates to meet and exceed customer service expectations * Ability to organize and manage multiple priorities * Maintain the office appearance by keeping everything neat and clean * Any other duties as directed by management
*EMPLOYMENT STANDARDS:* Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; positive attitude when working with customers; customer service experience preferred; knowledge of employment and merchandise handling procedures.
*PHYSICAL ACTIVITY REQUIREMENTS: *To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.
Heavy Work: Lifting up to 20 lbs occasionally.
Work Environment: Indoor climate controlled environment.
Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.
\*\*\*NON-SAFETY SENSITIVE POSITION\*\*\*
#NSNC123
Job Types: Full-time, Part-time
Benefits: * Flexible schedule * On-the-job training Shift: * Day shift * Evening shift