Join Optum as an Associate Patient Care Coordinator and play a key role in improving health outcomes. You'll be the first point of contact for patients, providing exceptional customer service while adhering to established protocols. With a supportive team and comprehensive benefits, you'll make a real impact on the communities we serve.
Key Responsibilities
First point of contact for patients, setting a positive tone.
Exhibit empathy, courtesy, competence, efficiency, and care.
Schedule appointments and procedures following standard guidelines.
Use multiple computer and phone systems to fulfill patient needs.
Verify patient information and document in Electronic Health Record (EPIC).
Advise patients on their responsibilities regarding insurance and referral information.
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience
1+ years of Microsoft Office experience
Preferred Qualifications
1+ years of experience in a health care setting
Bilingual (English / Spanish)
Bilingual (English / Tagalog)
Knowledge/understanding of CPT/ICD-10 coding
Excellent communication skills and phone etiquette
Experience in providing customer service
Independent means of transportation during work hours for job related tasks
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Saving AccountDental, Vision, Life & AD&D Insurance, Short-term and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)