IT Support Engineer III

Description

Length of Assignment: 2-6 months only - this is covering for a medical leave and will not extend

*Looking for candidates ASAP as the medical leave has started*

The IT Support Engineer III will oversee the daily performance of computer systems. Additionally, answer user inquiries regarding computer software or hardware operation to resolve problems from both our employees at headquarters and internationally. Provides desktop, laptop and application support to internal users.

• Develop training materials and procedures, or train users in the proper use of hardware or software

• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications

• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

• Refer major hardware or software problems or defective products to vendors or technicians for service

• Assist with onboarding of new employees

• Make recommendations of hardware and software for the organization

• Perform desktop and laptop system deployments including hardware and software configuration

• Provide regular updates on the status of tickets, open issues and projects

• Perform troubleshooting of supported desktop operation systems and applications.

REQUIRMENTS:

• High School diploma or equivalent required. Bachelors degree preferred

• Minimum of 5-8 years of related experience or a AA with 2-4 years of experience, or a Bachelor’s degree with 1-2 years of experience

• Must have strong IT Support experience

• Able to plan and prioritize workload with minimal supervision

Seniority level Seniority level Associate

Employment type Employment type Contract

Job function Job function Information Technology

Industries Pharmaceutical Manufacturing and Biotechnology Research

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Inferred from the description for this job Medical insurance

Vision insurance

401(k)

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