Overview: As a Customer Support Associate at Dolphin Ears, you will play a crucial role in enhancing the customer experience for our premier dolphin tours and yacht charters. You will be responsible for addressing customer inquiries, resolving issues, and providing information about our services. Our team is dedicated to ensuring that every guest has an unforgettable adventure on the water. Join us in delivering exceptional service while being part of a dynamic and fun-loving environment. Responsibilities: - Respond to customer inquiries via phone, email, and chat. - Assist customers with booking tours and answering questions about services. - Resolve customer complaints efficiently and effectively. - Provide feedback to management regarding customer trends and issues. Requirements: - High school diploma or equivalent; additional education in hospitality or related field is a plus. - Proven experience in customer service or support roles. - Excellent communication skills with a friendly demeanor. - Ability to work flexible hours including weekends. Benefits: - Competitive salary with performance bonuses. - Flexible working hours with hybrid options. - Opportunities for career advancement within the company.