Join UnitedHealth Group as a Correspondence Representative and impact healthcare for millions. In this full-time role, you'll provide exceptional customer service, resolve inquiries, and contribute to a dynamic team focused on innovative health solutions.
Key Responsibilities
Provide exceptional customer service in response to inquiries
Update member files within the claims processing system
Research complex issues across multiple databases
Own issues through to resolution for member/provider requests
Apply creative solutions to address member/provider needs
Address complex issues and refer complicated situations as needed
Search for member information across various systems
Process medical record payments and enter various claims types
Create correspondence to be mailed
Run various reports
Cross train and work in all processes when needed
Perform other duties as assigned
Required Qualifications
High School Diploma / GED or 10+ years of equivalent experience
Must be 18 years of age or older
1+ years of experience working in an office or professional setting
Proficiency in Microsoft Office Suite - Word
Proficiency in Microsoft Office Suite - Excel
Proficiency in Microsoft Office Suite - Outlook
Ability to navigate a PC and learn new complex computer applications
Ability to work Monday - Friday, flexible to work occasional overtime
Preferred Qualifications
Familiarity with medical terminology, health plan documents, or benefit plan design
Ability to translate healthcare-related terms into simple instructions
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution