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Correspondence Representative - Wausau, WI

UnitedHealth Group

Wausau, WI
27 days ago
$17.74 - $31.63

Job Description

Join UnitedHealth Group as a Correspondence Representative and impact healthcare for millions. In this full-time role, you'll provide exceptional customer service, resolve inquiries, and contribute to a dynamic team focused on innovative health solutions.

Key Responsibilities

  • Provide exceptional customer service in response to inquiries
  • Update member files within the claims processing system
  • Research complex issues across multiple databases
  • Own issues through to resolution for member/provider requests
  • Apply creative solutions to address member/provider needs
  • Address complex issues and refer complicated situations as needed
  • Search for member information across various systems
  • Process medical record payments and enter various claims types
  • Create correspondence to be mailed
  • Run various reports
  • Cross train and work in all processes when needed
  • Perform other duties as assigned

Required Qualifications

  • High School Diploma / GED or 10+ years of equivalent experience
  • Must be 18 years of age or older
  • 1+ years of experience working in an office or professional setting
  • Proficiency in Microsoft Office Suite - Word
  • Proficiency in Microsoft Office Suite - Excel
  • Proficiency in Microsoft Office Suite - Outlook
  • Ability to navigate a PC and learn new complex computer applications
  • Ability to work Monday - Friday, flexible to work occasional overtime

Preferred Qualifications

  • Familiarity with medical terminology, health plan documents, or benefit plan design
  • Ability to translate healthcare-related terms into simple instructions

Benefits & Perks

Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution