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Job Description
Join Optum as an Associate Patient Care Coordinator to enhance health outcomes through exceptional patient service. Manage appointments, billing inquiries, and medical records while working in a collaborative environment focused on growth and community impact.
Key Responsibilities
Provide exceptional service to all customers
Greet patients and check them in and out
Ensure patient demographics are correct and updated
Collect co-pays and adhere to cash handling policies
Answer phones and route calls appropriately
Schedule appointments and verify visit types
Manage waiting room cleanliness and communication
Work with back-office staff for smooth patient flow
Resolve service issues and assist team members
Perform other duties as assigned
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience
Beginner level of proficiency with MS Office (Word, Excel, Outlook, etc.)
Preferred Qualifications
1+ years of medical front desk experience
1+ years of electronic medical record experience
1+ years of health plan insurance knowledge
Experience with data analysis software
Bilingual (English / Spanish)
Benefits & Perks
Paid Time Off plus 8 Paid HolidaysMedical Plan options with Health Spending AccountDental, Vision, Life & AD&D Insurance401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits