Associate Patient Care Coordinator - Worcester, MA
Optum
Worcester, MA
1 month ago
$16.00 - $28.85
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Job Description
Join Optum as an Associate Patient Care Coordinator and play a vital role in enhancing healthcare experiences. You will manage patient interactions, assist with scheduling, and ensure smooth check-in processes, all while contributing to a mission-driven organization focused on health equity.
Key Responsibilities
Answer phones and schedule appointments
Assist callers with questions or concerns
Greets patients as they arrive and manages wait time
Complete check-in and check-out tasks including insurance verification
Collect co-payments and issue receipts
Process walk-in patients and visitors
Manage medical records
Establish effective working relationships with patients and staff
Perform related duties as assigned
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience
Preferred Qualifications
1+ years of experience working in a healthcare or medical office setting
Working knowledge of general office procedures
Basic knowledge of Microsoft applications
Bilingual English/Spanish
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options with Health Spending AccountDental, Vision, Life & AD&D Insurance401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, etc.)