Part Time Patient Access Representative Intermediate - River Falls, WI
Optum
River Falls, WI
16 days ago
$16.88 - $33.22
Job Description
Join Optum as a Part-Time Patient Access Representative where you'll play a vital role in greeting patients and ensuring a smooth registration process. Your work will directly impact health outcomes as you assist patients in accessing the care and resources they need. With comprehensive benefits and a commitment to diversity and inclusion, this is an opportunity to grow your career while making a difference.
Key Responsibilities
Greets and welcomes patients in person
Collects demographic and insurance information
Checks in and interviews patients to complete appropriate paperwork
Directs patients to their appointment or procedure
May assist in scheduling add-on appointments
Documents issues and resolutions in electronic medical record
Resolving claim issues or registration errors on patient accounts
Verifies insurance eligibility and benefits information
Collects co-pay or deductibles and responds to questions regarding financial assistance programs
Screens and approves patients for financial assistance programs
Provides technical or functional direction for employees
Assists patients in completion of request for information forms
Obtains signatures from patients as needed
May gather medical record information from all departments
Provides customer service for inbound and outbound telephone calls
May mentor other staff as needed
Other duties as assigned
Required Qualifications
2+ years of customer service experience
6+ months of revenue cycle experience in a healthcare/hospital setting
Intermediate level of proficiency with Microsoft Office products
Ability to work 8-hour shifts starting between 7:30am – 8:30am Monday, Tuesday & Thursday
Ability to work full-time, standard daytime hours for 3 weeks to complete training upon starting
Must be 18 years of age or older
Preferred Qualifications
Revenue cycle experience
General office experience
Flexibility to occasionally work other shifts as business requires
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution