Join Avis Budget Group as a Customer Experience Specialist, where you'll ensure a seamless and personalized experience for customers from rental to return. Your role is vital in delivering exceptional service and enhancing customer satisfaction.
Key Responsibilities
Deliver a best-in-class experience for all customers, ensuring a welcoming, professional, and personalized interaction
Collaborate with team members and management to coordinate timely vehicle pick-up and drop-off
Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle
Provide premium customer experience by delivering vehicles directly to customers
Required Qualifications
Minimum 1 year experience in a customer service role, preferably hospitality or car rental
Professional, friendly demeanor with a focus on customer satisfaction
Strong verbal and written communication skills
Technologically proficient and comfortable using various mobile devices
Valid Driver’s License
Must be 18 years of age and legally authorized to work in the United States
Ability to work in a fast-paced environment with strong multitasking and organizational skills
Flexibility to work various hours not limited to evenings, weekends and holidays
Willingness to work outdoors in all weather conditions
Ability to lift up to 50 pounds, continuously sit, stand, bend, reach, walk, kneel, get up and get down from a seated position, enter, exit, climb into, climb down from, and drive a variety of automobiles in all weather conditions.
Benefits & Perks
Bi-weekly hourly wageOn-the-job trainingPaid time offMedical, Dental and Other InsuranceFlexible spending account opportunity for public transportation or parking expensesRetirement benefits (401k)Employee discounts on car rental and Avis/Budget cars