Field Based Clinical Practice Performance Coordinator - Tallahassee or Panama City, FL
Optum
Panama City, FL
21 days ago
$19.86 - $38.85
Job Description
Join Optum as a Field Based Clinical Practice Performance Coordinator to improve health outcomes by connecting individuals with essential care and resources. This full-time role allows you to support healthcare practices while enhancing your career in a diverse and inclusive environment.
Key Responsibilities
Assist in the review of medical records to highlight Star opportunities for the medical staff
Data collection, data entry, quality monitoring, upload of images, and chart collection activities
Track appointments and document information completely and accurately
Optimize customer satisfaction and impact closing of gaps in care
Partner with leadership and practice staff to support practice and members
Interaction with UHC members via telephone to assist in scheduling appointments
Work independently in a virtual setting and apply critical thinking
Adhere to corporate requirements related to industry regulations
Required Qualifications
High School Diploma / GED
Must be 18 years of age or older
2+ years of telephonic customer service experience
1+ year of a healthcare background with medical terminology
1+ year of working experience with Microsoft Tools: Microsoft Word, Excel, Outlook
1+ year of working experience with HIPAA compliance requirements
Reside within 30 minutes from Tallahassee, FL or Panama City, FL
Ability to travel up to 75% to healthcare providers located between Tallahassee and Panama City, FL
Ability to work between the hours of 8:00 am - 5:00 pm from Monday - Friday
Preferred Qualifications
1+ year of working experience with ICD- 9/10 and CPT Codes
Experience working in a physician, provider, and/or medical office
Familiarity with clinical issues
Medical Assistant experience
Pharmacy Tech with active license
EMR and HEDIS knowledge and experience
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution