DriveTime seeks a Part-Time Loan Advisor to assist customers with overdue payments and negotiate repayment plans. This role emphasizes building positive relationships while meeting production goals, and offers flexible scheduling after initial training. Enjoy robust benefits and a fun work environment in Fort Worth, TX.
Key Responsibilities
Collect past due payments and negotiate payment plans while maintaining positive relationships with customers
Make inbound and outbound contact regarding past-due balances
Educate and negotiate with customers to influence them to make payments
Effectively navigate systems to review account information and process payments
Monitor and ensure follow-up on loan repayment agreements
Assist customers with debt repayment plans
Utilize computer systems for skip tracing
Maintain positive working relationships with the Loan Servicing team
Required Qualifications
High School Diploma or GED
2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations
Ability to pass a drug test and background check
Located on-site in Fort Worth, TX
Preferred Qualifications
Contact center experience in the financial services industry
Benefits & Perks
Medical, dental, and vision insurance401(K) planCompany paid life insuranceShort and long-term disability coverageTuition reimbursementWellness programPaid time offIn-house gymGame room for breaksSocial events and team gatherings