Join The Jewish Board as a Client Engagement Specialist, where you'll be the vital first point of contact for clients seeking outpatient services. Utilize your customer service expertise to assist clients, manage appointments, and collaborate with healthcare professionals in a compassionate environment aimed at improving community health.
Key Responsibilities
Manage interactions with clients in-person and over the phone
Document services provided in client charts
Schedule new and follow-up appointments
Confirm client's preferred form of communication
Communicate with clinic staff regarding appointments and client needs
Check-in and check-out clients at clinics
Perform routine office administrative tasks
Required Qualifications
BA in related healthcare field or minimum two years related work experience
Ability to work well with others and as part of a team
Ability to work autonomously in a hybrid work setting
Experience working under pressure in a fast-paced environment
Strong attention to detail and organizational skills
Excellent interpersonal skills
Significant experience with providing excellent customer service
Preferred Qualifications
Bilingual
Flexibility to work some evening and weekend hours