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Job Description
Join First Commerce Credit Union as a Strategic Initiatives Associate, where you'll drive innovative solutions that enhance member experiences and support organizational growth. This role combines research, strategy, and hands-on execution, allowing you to make a significant impact on the community and the way we serve our members.
Key Responsibilities
Assist in the development and refinement of new products, services, and experiences
Support ideation, prototyping, and testing of new initiatives
Develop key performance indicators (KPIs) to assess effectiveness and ROI
Coordinate and manage multiple projects simultaneously
Develop and maintain project plans, timelines, and budgets
Perform deep dives into market trends and consumer behaviors
Analyze business performance and customer data
Develop written communications and presentations for senior leadership
Required Qualifications
Proven ability to translate ideas into actionable business initiatives
Demonstrated ability to drive customer experience through innovative solutions
Critical thinking skills
Exceptional communication skills
Strong analytic and decision-making ability
Ability to work with minimal supervision
Proficient in Word, Excel, PowerPoint, Outlook
Strong organizational, planning, interpersonal, and analytical skills