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Job Description
Join Teleperformance USA as a Remote Property & Casualty Licensed Insurance Representative and play a key role in delivering exceptional customer service. In this non-sales position, you'll engage with customers to address inquiries and provide solutions in a collaborative environment, all while enjoying a range of benefits and opportunities for personal growth.
Key Responsibilities
Handle and carefully respond to all inbound and outbound customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
Appropriately communicate with customers, exercising retention efforts if needed
Identify customers who are comparison-shopping and assist with the correct price plan