Injury Examiner - Concierge-level Service Experience (Hiring Immediately)
USAA
Phoenix, AZ
21 days ago
$85,040 - $162,550
Job Description
Join USAA as an Injury Examiner and provide exceptional service while adjusting complex bodily injury claims. In this hybrid role, you'll utilize your expertise to determine liability, negotiate claims, and ensure compliance with regulations, all while prioritizing the needs of our members.
Key Responsibilities
Adjust complex auto bodily injury claims and small business claims
Investigate loss details and determine legal liability
Manage assigned claims workload and provide status updates
Collaborate with team members to resolve issues
Partner with vendors for claims resolution
Deliver best-in-class member service
Support workload surges and catastrophe response operations
Ensure compliance with risk and compliance policies
Required Qualifications
High School Diploma or General Equivalency Diploma
4 years auto claims and injury adjusting experience
Advanced knowledge of auto claims, investigation, evaluation, and negotiation
Advanced negotiation, investigation, communication, and conflict resolution skills
Strong time-management and decision-making skills
Proven investigatory, prioritizing, multi-tasking, and problem-solving skills
Advanced knowledge of human anatomy and medical terminology
Ability to exercise sound financial judgment
Advanced knowledge of coverage evaluation and loss assessment
Acquisition of insurance adjuster license within 90 days
Preferred Qualifications
2 or more years of catastrophic injury experience
Experience handling UM/UIM injury claims
College Degree (Bachelor’s or higher)
Insurance Designation
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off program with paid holidays and volunteer hoursCareer path planning and continuing education