Join UniFirst Corporation as an Innovation Support Engineer!

Are you ready to be part of a growing, forward-thinking, and dynamic Engineering department that values creativity, problem-solving, and continuous improvement? UniFirst Corporation is currently seeking a full-time Innovation Support Engineer to join our expanding and high-performing Innovation Engineering Team.

As an Innovation Support Engineer, your responsibilities will go beyond day-to-day support. You will play an active role in the successful planning and execution of a variety of Innovation Engineering projects. Your key contributions will include:

· Collaborating with engineers from multiple disciplines, including mechanical, electrical, software, and systems engineering

· Partnering with production management, plant maintenance teams, and IT to ensure reliable system operation, maximum system utilization and minimal downtime

· Ensuring that technical and functional requirements are thoroughly defined, complete, and accurately documented

· Supporting the design, testing, and implementation of automation solutions that are efficient, scalable, and reliable

· Helping to ensure that projects are completed on schedule and within allocated budgets

· Maintaining open, proactive, and transparent communication with all stakeholders to keep them informed and aligned

This is a unique opportunity for someone who thrives in a fast-paced, innovative, and hands-on environment. At UniFirst, you’ll have the freedom to explore new ideas, apply your skills to real-world challenges, and contribute to projects that drive our operational excellence. If you’re motivated by problem-solving, continuous learning, and working with advanced technology, this role offers the perfect platform to grow your career.

Qualifications

· Provide timely and professional technical support via email, phone, chat, and remote tools.

· Diagnose and troubleshoot hardware, software, system and integration issues across a range of laundry automation equipment, controls systems and applications.

· Guide UniFirst Team Partners through step-by-step solutions, ensuring high levels of satisfaction and engagement through the support process.

· Collaborate with Engineering, Production and IT to escalate and resolve complex or recurring issues.

· Document issues, resolutions, and customer interactions in the UniFirst Service Management platform.

· Contribute to the creation and maintenance of knowledge base articles, FAQs, and technical documentation.

· Identify patterns in support requests and provide feedback for product improvements or bug fixes.

Innovation Support Engineer

Job Description

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