Join TEKsystems as a Customer Service Representative and provide expert support for ADP products. Utilize your interpersonal skills to assist customers and resolve issues while enjoying growth opportunities and a collaborative work environment.
Key Responsibilities
Provide expert support and respond to inquiries regarding ADP products
Use strong interpersonal skills and product knowledge to communicate with customers
Resolve issues and assist in the use of ADP products and systems
Follow up and follow through on new projects, requests, and cases
Ask relevant questions to define the root cause of a problem and generate solutions
Act as a subject matter expert for clients and new associates
Meet department standards and metrics
Required Qualifications
2+ years of client service experience, preferably in a contact center or healthcare industry
Experience with a high volume of email correspondence
Strong service mentality
Understanding of employee benefit enrollment
Ability to multitask and manage client service efficiently
Preferred Qualifications
Familiarity with the benefit enrollment process
Experience in customer service environments, such as waiting tables or enterprise settings
Benefits & Perks
Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan – Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)