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Job Description
Join Boston Consulting Group as an Associate Director to lead customer service excellence initiatives. Leverage your extensive expertise to transform client operations, drive technological innovations, and mentor teams while contributing to BCG's thought leadership.
Key Responsibilities
Transform customer service operations for clients
Scope and structure project work
Onboard team members and guide throughout projects
Contribute to execution and content creation
Develop an external profile and build a network of industry contacts
Required Qualifications
10-15+ years of experience in customer service leadership roles
Track record of driving complex transformations through technology and process innovation
Deep functional expertise with IP development
Strong knowledge of leading technology solutions
Excellent multi-tasking and strategic thinking skills
Excellent verbal and written communication skills
Intellectual curiosity and desire to be a thought leader in the Customer Service space
Preferred Qualifications
Consulting experience
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration
Benefits & Perks
Zero dollar health insurance premiums for employees and family membersLow copays for doctor visits and generic drugsDental and vision insuranceGym membership reimbursementFully vested retirement contributionsGenerous paid time off including holidays and office closurePaid parental leave and family benefits