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Head Universal Banker - Full Time - Bayfront

Citi

Miami, FL
1 month ago
$41,600.00 - $53,830.00

Job Description

As the Head Universal Banker at Citi, you will be pivotal in delivering exceptional service and executing transactions to deepen client relationships. Your role involves engaging clients, providing tailored solutions, and managing branch operations effectively.

Key Responsibilities

  • Provide exceptional service delivery to internal and external customers
  • Execute service transactions and sales referral routines
  • Act as a subject matter expert for the branch
  • Continuously learn new and existing products
  • Engage clients and educate them on self-service capabilities
  • Resolve client complaints and issues promptly
  • Manage cash supply and transactions in accordance with bank policies
  • Coach and provide guidance to team members

Required Qualifications

  • 1-3 years relevant experience
  • Experience with face-to-face customer service, digital engagement and basic sales/referrals
  • Open, client service orientation and desire to help customers
  • Excellent verbal and written communication skills
  • Analytical and problem solving skills
  • Basic computer and digital tools skills

Preferred Qualifications

  • Sales experience desired
  • Retail experience

Benefits & Perks

Medical, dental & vision coverage401(k)Life, accident, and disability insuranceWellness programsPaid time off packages including vacation and sick leave