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Job Description
Join Optum as an Associate Patient Care Coordinator and make a meaningful impact on health outcomes for patients. In this full-time role, you will serve as the first point of contact for patients, providing excellent customer service and coordinating care in a supportive team environment.
Key Responsibilities
First point of contact for patients, setting a positive tone
Exhibit empathy, courtesy, competence, efficiency, and care
Schedule appointments and procedures following standard guidelines
Use multiple computer and phone systems to fulfill patient needs
Verify patient information while documenting in their Electronic Health Record (EPIC)
Advise patients of their responsibilities regarding insurance and referrals
Collect patient co-payments and insurance payments
Provide patient-oriented service in clinical or front office setting
Perform a variety of clerical and administrative duties related to patient care
Process paperwork
Perform other front office duties in a fast-paced, customer-oriented clinical environment
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience
1+ years of Microsoft Office experience
Preferred Qualifications
1+ years of receptionist experience in a medical office
1+ years of experience in a healthcare setting
Knowledge/understanding of CPT/ICD-10 coding
Excellent communication skills and phone etiquette
Independent means of transportation during work hours for job related tasks
Benefits & Perks
Paid Time Off (PTO) and 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Saving AccountDental, Vision, Life & AD&D Insurance, Short-term and Long-term Disability coverage401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)