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Associate Patient Care Coordinator - Greensburg, PA

Optum

Greensburg, PA
2 days ago
$16.00 - $27.69

Job Description

Join Optum as an Associate Patient Care Coordinator to provide essential patient-oriented services in a dynamic clinical environment. You will play a vital role in improving health outcomes by assisting patients with registration, insurance verification, and financial discussions while being part of a supportive team dedicated to health optimization.

Key Responsibilities

  • Communicates directly with patients and/or families to complete the registration process
  • Utilizes computer systems to enter or verify patient data
  • Gathers necessary clinical information and processes referrals
  • Verifies insurance coverage, benefits, and creates price estimates
  • Collects patient co-pays and discusses financial obligations
  • Identifies outstanding balances from previous visits
  • Responsible for collecting data from patients and scheduling appointments
  • Responds to patient inquiries in a compassionate manner
  • Generates and reviews patient data reports

Required Qualifications

  • High School Diploma / GED (or higher)
  • 1+ years of customer service experience in a hospital, office setting, customer service setting, or phone support role
  • Ability to work full-time including the flexibility to work occasional overtime

Preferred Qualifications

  • Experience with Microsoft Office products
  • Experience in a Hospital Patient Registration Department, Physician office or any medical setting
  • Experience in insurance reimbursement and financial verification
  • Experience in requesting and processing financial payments
  • Working knowledge of medical terminology
  • Understanding of insurance policies and procedures
  • Ability to perform basic mathematics for financial payments

Benefits & Perks

Paid Time Off plus 8 Paid HolidaysMedical Plan options with a Health Spending Account or Health Saving accountDental, Vision, Life & AD&D Insurance, Short-term and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)