PURPOSE: The Jewish Board's Mishkon Individualized Residential Alternatives (IRAs) and Intermediate Care Facility (ICF) provide compassionate, high quality residential and clinical services to individuals with Intellectual and/or Developmental Disabilities (IDD) in accordance with OPWDD and DOH regulations and standards. The programs ensure that the home and community-based and residential services are provided in a way that meets the religious needs of the Orthodox Jewish individuals in the programs.
The Program Coordinator contributes to the quality of resident care by overseeing and coordinating resident movement/placements and by actively ensuring that the programs are compliant with state, federal and CARF regulations and standards.
POSITION OVERVIEW:
Reporting to the Deputy Director, the Program Coordinator is a key member of the IRA/ICF management team, helping to ensure quality care, appropriate placements and overall compliance with state, federal, and CARF regulations and standards. The Program Coordinator is responsible for working with team members and staff to keep the IRAs/ICF in full compliance with regulations and guidelines and audit ready. They are the primary leaders in coordinating and overseeing resident transitions and placements, including admissions, discharges and returns from hospital, rehab or nursing home stays, as well as additional communication to help engage and coordinate care with family members. They actively partner and collaborate with colleagues and staff, as well as with external stakeholders, including families, advocates with OPWDD and DOH.
KEY ESSENTIAL FUNCTIONS: Responsible lead, in partnership with IRA/ICF management team, for keeping the IRAs/ICF audit ready and in compliance with state, federal and CARF regulations, guidelines and standards of care • Knowledgeable of state, federal and CARF regulations and standards of care, working with Compliance and other sources to build understanding and to keep up-to-date with revisions. • Develops, maintains, reviews and reports out on weekly data and trackers. • Conduct chart and documentation reviews. • Participates in the development of Plans of Corrective Action (POCA) in response to external audits by OPWDD, DOH or other regulatory bodies, and executes and monitors implementation of the POCA. • Helps develop and implement internal corrective actions in response to internal findings, observations and audits. • Assists in preparation for and facilitation of external audits and CARF accreditation. • Tracks and ensures completion of required training for IRA/ICF staff, in collaboration with IRA/ICF management team members. • Track incidents, ensuring timely follow up on incident recommendations and closure. Primary leader coordinating and overseeing resident care, transitions and placements, including admissions, discharges and returns from hospital, rehab or nursing home stays • Co-facilitate Admission/Discharge Committee. • Tracks admission, discharges, out-of-resident stays in hospital, rehab or nursing home, participating in related meetings. • Coordinates plans for appropriate placement based on individual need and setting internally with medical, nursing, clinical and residential and externally with hospitals/rehab/nursing homes, families, advocates and OPWDD. • Facilitates meetings and communication, as required. • Documents contacts and plans. • Escalates challenging resident care and placement situations up for division and agency support. • Facilitates and tracks all required steps for admission and discharges to the IRAs/ICF. Key member of IRA/ICF management team • Coordinates care across disciplines and programs in a respectful, effective and collaborative manner. • Assists with and responds to emergency situations. • Provides coverage for vacant positions or for colleagues PTO, on a temporary and as needed basis. • Implements and supports system changes. • Utilizes data and proven performance improvement tools, such as Lean Six Sigma, to identify and solve problems. • Participates, with the IRA/ICF management team, in meetings, communication, planning and operations. • Travels to IRAs/ICF, as needed. • Other duties as assigned.
CORE COMPETENCIES for the position include: • Strong management and operations skills. • Excellent communication and interpersonal skills to effectively interact with residents, families, staff, colleagues and external stakeholders. • Comfortable and competent in using data to track and improve performance. • Analytical and problem-solving skills to address complex issues and improve operations. • Solution-focused and exhibits enthusiasm, creativity and a can do approach when presented with challenges. • Prior knowledge of OPWDD and/or DOH regulations and standards. • Commitment to the IDD population and their families.
EDUCATIONAL / TRAINING REQUIRED: • Master's degree in a relevant field required, OR advanced certification in healthcare management, administration or quality improvement.
EXPERIENCE REQUIRED / LANGUAGE PREFERENCE: • A minimum of 5 years of experience working with the intellectually disabled population. • A minimum of 2 years in a supervisory, compliance or quality role. • Knowledge of OPWDD and DOH regulations. • Hebrew, Yiddish or Russian-speaking preferred.
COMPUTER SKILLS REQUIRED: • Strong computer skills are required. The ability to use Microsoft applications including Word, Excel, and PowerPoint are critical. Familiarity with electronic health records.
VISUAL AND MANUAL DEXIERITY: • The visual and manual dexterity needed for this position include the ability to work on the computer typing reports and reviewing charts. There is also the need to speak frequently on the telephone, including a cellular phone and participate in video conference meetings.
WORK ENVIRONMENT / PHYSICAL EFFORT: • This position requires the ability to visit multiple homes daily. It involves walking within residential programs, including navigating stairs and interacting with residents. • Requires movement to respond to crises or emergencies, which includes walking, sitting, standing, and bending as necessary, and sometimes quickly, to provide care and intervene effectively in various settings. • Regularly required to sit for part of the day. • The lighting and noise levels are consistent with those typically found in a healthcare or long-term care environment. • Must be able to lift up to 20 lbs.
If you join us, you'll have these great benefits:
• Generous vacation time, in addition to paid agency holidays and sick days • Affordable and high-quality medical/dental/vision plans • Tuition assistance and educational loan forgiveness • Free continuing education opportunities • 403(b) retirement benefits and a pension • Flexible spending accounts for health and transportation • 27/7 Accessible Employee Assistance Program • Life and disability insurance • Diversity, equity, and inclusion working groups that are available for you to join, including Confronting Structural Racism (COR), Coalition Against Anti-Semitism (CAAS), and the LGBTQ Steering Committee
Who we are:
The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us. More on Equal Opportunity:
We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.