Join Enterprise Bank & Trust as an Assistant Branch Manager, where you'll lead daily operations, supervise staff, and enhance customer service. Our supportive environment emphasizes professional growth and community engagement.
Key Responsibilities
Supervises day-to-day operations of the branch
Coaches and provides guidance to branch staff
Partners with Branch Manager to ensure efficient customer service
Monitors branch staff performance and provides feedback
Handles customer concerns and escalates as necessary
Assists in recruitment and training of branch staff
Completes new accounts and teller activities as needed
Required Qualifications
Fluency in Spanish and English
Excellent leadership, interpersonal, customer service skills
Strong organizational skills with a high degree of accuracy
Thorough knowledge of bank operations, policies, procedures, compliance, and banking regulations
Team oriented with a positive attitude
Strong oral and written communication skills
Excellent problem solving skills
Preferred Qualifications
Bachelor’s degree in business related field or equivalent experience
Minimum of two years banking experience
Customer service experience
Experience working in an environment with individual and team goals
Previous supervisory experience
Benefits & Perks
Annual paid volunteer time offCharitable-matching opportunities