Manager, Operations (Behavioral Health Utilization Management Intake Team)
Blue Shield of California
Paramount, CA
14 days ago
Job Description
Join Blue Shield of California as a Manager in the Behavioral Health Utilization Management Intake Team, where you'll lead operations and ensure compliance while fostering a positive work environment. Your leadership will make a significant impact on the team's success and operational efficiency.
Key Responsibilities
Oversee day-to-day operations and performance oversight
Establish operational objectives for the department
Foster a positive work environment and communicate effectively
Manage caseload and ensure regulatory compliance
Develop production standards and monitor staff productivity
Provide coaching and mentoring to non-clinical staff
Identify and drive process improvement opportunities
Required Qualifications
College degree or equivalent experience
Minimum 7 years prior relevant experience
3 years of management experience as team leader, supervisor, or project/program manager
Experience in a Call Center environment
Strong critical thinking skills
Ability to work and make decisions independently
Strong written and verbal communication skills
Preferred Qualifications
Understanding of Blue Shield of CA’s mission and business plan
Functional expertise within the area of responsibility
Knowledge of management approaches such as work scheduling and risk management