This job listing is no longer available for applications. The position may have been filled or the posting period has ended.
Job Description
Join Teleperformance USA as a Customer Support Specialist and play a vital role in delivering exceptional service to our clients. In a dynamic and supportive environment, you will engage with customers, resolve their inquiries, and have the opportunity for personal and professional growth.
Key Responsibilities
Connect with customers via phone/email/chat/social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments
Track all call-related information for auditing and reporting purposes
Provide feedback on call issues
Upsell if required
Required Qualifications
High School Diploma or equivalent
18 years of age or older
Proven call center experience
Typing 25 WPM
Proficient in PC operation and navigation
Entry-level network troubleshooting
Excellent communication skills, both oral and written
Ability to work independently
Ability to work in a constantly changing and fast-paced environment
Strong listening skills
Preferred Qualifications
IT/Network certifications/degrees
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs