Join Boston Consulting Group as an Associate Director in Customer Service Excellence, where you will lead the transformation of client customer service operations and contribute to thought leadership in the industry. Leverage your expertise to drive impactful solutions while mentoring teams and building your professional network.
Key Responsibilities
Transform customer service operations for clients
Manage and advise teams on projects
Contribute to BCG’s intellectual capital
Guide teams in execution and content creation
Build external profile and network in the industry
Required Qualifications
10-15+ years of experience in customer service leadership roles
Direct responsibility for customer service operations
Track record of driving complex transformations through technology
Deep functional expertise and IP development
Strong knowledge of technology solutions in customer service
Excellent multi-tasking and strategic thinking skills
Excellent verbal and written communication skills
Professional network within the industry
Preferred Qualifications
Experience in consulting
Advanced degree in Mechanical, Industrial, or Computer Engineering or Business Administration
Benefits & Perks
Zero dollar health insurance premiums for employees and familyLow copays for medical visits and prescriptionsDental and vision insuranceReimbursement for gym membershipsGenerous paid time offPaid Parental Leave and family benefits