Join Boston Consulting Group as an Associate Director in Customer Service Excellence, where you will lead transformative projects, enhance customer service operations, and become a trusted advisor to senior clients. Leverage your expertise in technology and process innovation to drive impactful solutions and contribute to BCG's thought leadership in the sector.
Key Responsibilities
Transform customer service operations for clients
Contribute to BCG's intellectual capital
Scope and structure project work
Onboard team members and guide throughout projects
Act as a trusted advisor to senior clients
Develop an external profile and network in the industry
Required Qualifications
10-15+ years of experience in customer service leadership roles
Direct responsibility for customer service operations
Track record of driving complex transformations through technology and process innovation
Expertise in driving improvements across operations, people, and technology challenges
Strong knowledge of leading technology solutions in customer service
Excellent verbal and written communication skills
Preferred Qualifications
Consulting experience
Professional network within the industry
Strong academics from top-tier institutions
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration preferred
Benefits & Perks
Zero dollar health insurance premiums for employees and their familiesLow copays for doctor visits and prescriptionsDental and vision coverageGym membership reimbursementFully vested retirement contributionsGenerous paid time off including vacation and holidaysPaid parental leave and family benefits