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Job Description
Join Teleperformance USA as a Healthcare Customer Expert, where you will provide exceptional support to medical professionals in a dynamic environment. This role involves handling inquiries, verifying benefits, and ensuring customer satisfaction while working with sensitive information.
Key Responsibilities
Field inbound calls from medical professionals
Request and verify benefits
Provide excellent customer service through active listening
Work with confidential customer information
Resolve issues on the first call
Communicate professionally with customers
Support Health Care Providers
Research benefit information
Document and maintain all interactions
Verify callers according to standards
Required Qualifications
2 years customer service experience in a medical related field or call center
Over 18 years of age
High School Graduate or GED
Ability to type 25 wpm
Proficient with desktop computer systems
Proven oral & written communication skills
Ability to multi-task
Excellent Windows operating system and browser skills
Strong customer service skills
Ability to handle high stress situations
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k, etc.)Paid Time OffEmployee wellness and engagement programs